Solar BB Ltd ("Filia") is committed to protecting the privacy of Filia users’ personal information. This privacy policy applies with respect to the information that Filia collects from its telephone operators, website ("Website"), located at www.filia.solar, and all web pages accessible through the Website. When Filia collects and uses your personal information, it is done so in compliance with the Data Protection Act 1998 and, from the 25th of May 2018, the General Data Protection Regulation (GDPR). Filia is the responsible as a ‘controller’ of that personal data. Amendments to this privacy policy will be posted at this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance of the terms thereof


Filia collects non-personally identifiable information about you in a number of ways, including tracking your activities through your IP (Internet Protocol) address, computer settings, most-recently visited URL, or through cookies (described below). Filia may also ask you to provide certain non-personally identifiable information about yourself, such as your age, your occupation, buying preferences, interest in Filia , etc. Filia does not collect personally identifiable information about you unless you voluntarily submit such information to the Solar BB Website by, for example but not limited too; filling out a contact request form, survey or registration form, requesting literature, abandoning your purchase at checkout or emailing an online calculator quotation. The types of information that may be requested include your name, address, e-mail address, and telephone number.


Filia may use the information to tell you about Filia products and services that we feel may be of legitimate interest to you. Personally identifiable information may be used to contact you again either by online electronic communication (such as e-mail), or by regular mail or telephone. Filia users may opt-out of receiving future mailings from Filia by unsubscribing from Filia emails or other contacts by emailing info@filia.solar. Please be aware that if you opt-out of receiving promotional email from Filia, it may take up to ten business days to process your opt-out request, and you may receive promotional email from us during that period. Additionally, even after you opt-out from receiving promotional messages from Filia, you will continue to receive administrative messages regarding our services.

Filia has the right to monitor the Filia Website electronically, from time to time, and to disclose any information necessary to satisfy any law, regulation, or other government request, to operate the Filia Website properly, or to protect itself. Non-personal demographic and profile data is used to tailor your experience at the Filia Website, showing you content Filia thinks you might be interested in. This information may also be shared with Filia’s dealers, distributors or contractors on an aggregate, non-personal basis. When Filia shares such information with dealers, distributors or contractors, it is not traceable to any particular user and will not be used to contact you.


Filia only keeps your personal information for as long as is necessary, to be able to use it for the reasons given in this privacy policy, and for as long as Filia are required to keep it by law. The actual period for which Solar BB stores your personal information will vary depending on the type of personal information and how it is used. For example, when you buy a product from Filia, the information is stored about you and your purchase for at least the term of your warranty or guarantee.


Filia uses your IP address to help diagnose problems with its servers and to administer the quality of the Filia Website. Filia does not use IP addresses to personally identify users and does not track the usage patterns of individual users, but rather how well each page on the Filia site performs overall.


When you view the Filia Website, Filia may store some information on your computer. This information will be in the form of a "cookie" or similar file. Cookies are small pieces of information stored on your hard drive, not on the Filia Website. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. Filia uses cookies to deliver content specific to your interests. Cookies can allow the Filia Website to remember you when you return so you do not have to enter your registration data at each connection.


The Filia Website uses industry standard security measures to protect the loss, misuse and alteration of the information under its control. While there is no such thing as "perfect security" on the Internet, Filia will take reasonable steps to protect the safety of your personal information. If you have created an account with Filia, we urge you to keep your password in a safe place and not to divulge it to anyone. Also, remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet café.


Solar BB allows its users the option to change or remove information previously provided. This may be done through e-mailing the information to changed or removed to info@filia.solar. Filia will use reasonable efforts to ensure that your information is removed from or corrected in our records.


Filia takes children's privacy seriously and wants children and parents to understand that the Website is not intended for children under the age of 13. If you are under the age of 13, please do not use this Website. Filia does not permit anyone under the age of 13 to open an account here. Filia does not seek to collect personal information about children through our Website. If Filia becomes aware that a person submitting personal information to us through any part of our Website is a child under the age of 13, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. Since Filia does not seek to collect any personal information about children, and delete information collected inadvertently as soon as it is discovered that a child has submitted it, Filia typically retains no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before Filia has discovered and deleted the information, Filia will of course honor that request. Please contact us at info@filia.solar.


If you have any questions about this privacy policy, the practices of this site, or your dealings with the Filia Website, you can contact the Filia Data Protection Officer at info@filia.solar. The full Terms of Use of the Filia Website can be found here. If you are unhappy about the way Filia uses your information, you should contact v in the first instance using the information above. Under the GDPR, you can also lodge a complaint with the ICO. The ICO can be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Back to top